Doing it yourself does not scale
Not every enquiry is worth your time. Wrong budget, wrong location, wrong service, someone who wanted a different business entirely.
When you answer everything yourself, you find that out on the phone, ten minutes in.
How the chatbot handles lead qualification
You tell the agent what a good enquiry looks like, and it asks before you get involved.
Written as rules, in plain sentences:
- Ask what area they are in before discussing a site visit; we only cover the county
- If it is a rental rather than a purchase, say we do not handle rentals and point them to the guide
- Find out roughly when they need it done before quoting
The agent picks up the intent from the conversation and asks the relevant thing at the relevant moment. It is not a form with required fields — it reads more like a conversation, because it is one.
What reaches your leads table has the answers attached.
