What customers ask b2b saas — and when
Trial visitors have specific questions and very little patience: does it integrate with the thing we use, what happens to our data, is there an API, what does it cost at our size.
Unanswered, they go and look at a competitor who answered.
It answers all of it from your own pages
The chatbot answers from your docs, pricing page and security page, and qualifies as it goes if you tell it to — company size, current stack, timeline.
For anything it should not answer, a rule holds it back and it takes contact details instead.
A real conversation
The clearest way to judge this is to read one.
Show a full conversation from start to finish: a trial visitor checking you work with their stack, the agent answering from your own pages, and the visitor leaving a contact or tapping through to the next step.
Everything in it comes from content you already published. Nothing is invented.
Booking, quotes and leads
Beyond answering, the agent can:
- Ask for a name and number at the point you choose
- Put a button in the chat to your booking page, WhatsApp or a phone call
- Offer your contact card to anyone who wants a person
- Send one follow-up if somebody goes quiet
Set up in an evening
Paste your website address. The agent reads your pages, works out that it is dealing with a product and what it should know about integrations, security and pricing, and drafts how it should speak.
You review it, adjust the wording, add a few rules, and paste the code into your site.
Other b2b saas using it
Named owners in the same trade, with what changed for them. Not logos.