AI Chatbot vs Intercom

Short answer: who each one is for

Intercom is a full customer service platform — inbox, tickets, help centre, reporting, and Fin answering ahead of your team. It is excellent, and it is priced and structured for a company with a support function.

If you do not have a support function, most of what you would pay for sits unused. That is the gap we are in.

The other difference is the bill. Intercom charges per seat and per resolution, so a chatbot that works well costs you more. Ours does not change price when it has a busy month.

Side by side

Where Intercom is the better choice

Go with Intercom when:

• You have a support team, or you are about to have one
• You need tickets, SLAs and reporting on agent performance
• You want a help centre and the bot answering from it
• Per-resolution pricing is fine because the resolutions replace staff time you were paying for anyway

Where we are the better choice

Go with us when:

• There is no team and there is not going to be one
• A predictable monthly figure matters more than depth
• You want it set up in an afternoon, by you, without onboarding
• The visitor who needs a person should reach you directly rather than join a queue

What ours costs

Switching from Intercom