Send what the agent collects where you need it
The integrations move what the chatbot collects into the places you already work.
Four of them, all triggered when a conversation finishes. They are not doing things during the conversation — for actions inside a chat, that is what buttons are for.
Google Sheets
Connect a spreadsheet and conversations and collected contacts go into it, one row per conversation.
For a lot of small businesses this is the whole CRM question answered. You get a sheet with dates, names, contact details and what each person was asking about, and you can sort and filter it however you like without paying for anything else.
Zapier
Zapier connects the chatbot to several thousand other tools, so anything not on this page is usually reachable through it.
Common ones people set up:
- New contact into HubSpot, Pipedrive or a Google Contact
- New contact into Mailchimp or another mailing list
- A message in Slack when a conversation finishes
- A row in Airtable or Notion
You connect with a token from your account, then build the automation on the Zapier side.
Webhooks
If you have a developer, a webhook is the direct route.
When a chat ends, the conversation data is posted to a URL you choose, and you do whatever you want with it.
Google Analytics
Chat events can be sent to Google Analytics, so the chatbot shows up in the same reports as the rest of your site.
You need GA or Google Tag Manager on the site already. The events recorded are: chat opened, chat started, chat message with the sender, form started and form submitted.
That is enough to build a funnel from someone landing on a page to leaving their details.