What customers ask ecommerce stores — and when
The questions that stop a sale are boring ones. Will it arrive before Friday. Does it run small. Can I return it if it does not fit. Is this the right one for my model.
They arrive on the product page, at the point of deciding, and if nobody answers them the tab closes.
It answers all of it from your own pages
The chatbot answers from your product descriptions, delivery page and returns policy.
And because every conversation records the page it started on, you can see which product pages generate the same question over and over — which is usually a sign the page is missing a line.
A real conversation
The clearest way to judge this is to read one.
Show a full conversation from start to finish: a shopper checking whether something ships in time, the agent answering from your own pages, and the visitor leaving a contact or tapping through to the next step.
Everything in it comes from content you already published. Nothing is invented.
Booking, quotes and leads
Beyond answering, the agent can:
- Ask for a name and number at the point you choose
- Put a button in the chat to your booking page, WhatsApp or a phone call
- Offer your contact card to anyone who wants a person
- Send one follow-up if somebody goes quiet
Set up in an evening
Paste your website address. The agent reads your pages, works out that it is dealing with a store and what it should know about products and delivery, and drafts how it should speak.
You review it, adjust the wording, add a few rules, and paste the code into your site.
Other ecommerce stores using it
Named owners in the same trade, with what changed for them. Not logos.